Exotic Sands, Inc

Edna

9 months ago

Not cool that I have to pay and fix a problem they're aware of. I definitely would not have spent $100 if I knew it would last such a short time.

Marialice Novo

2 years ago

Customer service is non-existent. Why bother having a contact us option if you never answer? I sent 3 emails at different times and all were ignored. The quality of the art has diminished. I purchased one over 15 years ago and since then it seems that he doesn't even take the time to sand the wood completely. There was even a misdrilled hole that was filled in and very obvious. You can get better quality from dare I say, China at 1/2 the cost. I will be returning this item as I am embarrassed to give this as a present. Just because you profess it's American made doesn't mean anything if it's poorly constructed. Shame on you. By the way, I am taking photographs of the art work with the filled in hole. This item was defective. I should not be charged the restocking fee as you should NOT be reselling it. I will contest any funds you do not return. It's bad enough I need to pay the return shipping charges. You are not an honest seller. As far as paperwork, there was none in the box, l only have a receipt. Shoddy craftmanship.

Shawn Lennix

3 years ago

It seemed like a great idea at the time. Famous last words, right? Here I am about 3 years later and have the same problem many other people have posted. I have not yet tried the fix but this seems like a huge hassle to maintain a piece of art. Also if the artist is aware of this problem, he should just include the stinking syringe and needle with the art so that people don't have to go through all this mess later down the road. But I can see that it's an opportunity for profit so whatever. I will update once I try to fix this. It was a gift for my mom.

Michael Uglow

4 years ago

Dreadful customer service. I ordered a sand art and had it shipped overseas but it never arrived (not the sender's fault). I have tracking evidence from the courier that it was returned to the sender but yet despite many emails there has been a point blank refusal to send out another or give a refund. At one point the email said that I should pay them for the cost of shipping as compensation as it cost them so much (which I paid $42 for, more fool me)!! Now, they just ignore the emails so it is time to get the lawyers involved. Avoid buying from them.

Jama Colegrove

4 years ago

I bought one of these in a gift shop in Stockbridge, MA about four years ago. About two years ago it stopped functioning. I wrote an email; no response. I then called the shop; "I'm sorry, I can't answer the phone right now. The best way to reach me is through email". Mailbox full. Very poor customer service. This was a pretty expensive piece. Bill seems to be less than honest.