Roots

Manuel Valiente

4 months ago

Really great quality products and friendly staff!!! I absolutely likes the sweatpants.!

Wendy Halliday

6 months ago

I recently purchased the Restore Warm Pocket Legging and a couple Renew Long Sleeve tops, and I couldn’t be more pleased. The fit was perfect, and the leggings have performed exceptionally well- comfortable and functional. What truly stood out, though, was the customer service. The team was professional, helpful, and genuinely cheerful, making my experience a pleasure. I’de especially like to recognize the general manager at the Park City store, Andrew, who clearly leads a highly professional and well- run team. It shows in every aspect of the store and service. I will definitely be returning and recommending the Park City store to my friend and family.

Katie Kahl

10 months ago

The customer service from Roots is the worst I have ever experienced. Everyone gives you the runaround and no one is actually trying, or willing to, perform actual customer service. For a luxury brand they should be ashamed of their pricing and customer service. I will not be ordering from, or shopping with them again. Staying true to my brands that care and prioritize customer loyalty

Elaine Gilbert

12 months ago

Absolutely love the brand but the customer service was the worst I have ever experienced. I’ve been to locations in Banff, Vancouver and Whistler all with fantastic associates that are very friendly. The associates at the Park City location however could not be bothered with a simple greeting nor help a customer look for a different size. I decided to help myself searching the correct size in a few different styles. I was also not offered a fitting room. I would have easily spent $500 but left with one item due to the lack of acknowledgment and poor service. The girls stayed behind the cash wrap counter the entire 30 minutes I was in the store and were on their phones the entire time. I will never go back to this location.

Heather Pigott

a year ago

I'm not often one to write reviews but I would be remiss if I didn't share how much I enjoyed shopping at Roots. I knew nothing of the brand but was drawn in by the "Official Outfitters of the 2002 Olympics" marquee on the door and really fell in love with the products. I purchased several items and was able to personalize them as well which was just the cherry on top. The quality of the products was clearly high and the selection was gorgeous. So many modern and classic colors and styles. Cynthia was such a great ambassador for the brand as well as a hell of an assistant store manager. She really knew the ins and outs of the products as well as her store. She was informative & knowledgeable when I asked any questions and had a lot of patience while I was picking out items. She was an expert in their personalization process giving me good guidance and everything came out SO cute. She was also training new people both days I was in (yep, came in two days in a row) and as someone with a lot of retail experience I appreciated her management style- she took time to educate, give praise (and again patience) to her newer employees. She is an asset to the brand I hope she is recognized as such. This was my first encounter with Roots and while I won't get out to Park City again soon unfortunately, I'm certainly going to be a lifelong online shopper. Between my love of the product lines and my wonderful experience with Cynthia I've become a fan!