Lu J

a month ago

Worst hotel experience ever — ruined our Christmas break. We stayed at Park Regency Resort Park City during Christmas, and the experience was unacceptable due to poor management and a complete lack of accountability. To be fair, the front desk staff, maintenance team, and shuttle drivers were polite and helpful. Unfortunately, the manager’s response completely overshadowed everything else. 1) Water leak on Christmas Day (Dec 25) On Dec 25 (Christmas Day), we returned after lunch and noticed water on the bathroom tile floor, along with a visible wet patch on the ceiling. The wet floor was slippery and unsafe. Maintenance came, but the resort could not fix the issue and could not offer a room change that night, so we were forced to spend Christmas Day in an affected room. We were moved the next day. 2) Manager refused compensation and blamed the booking platform When we asked for a discount for that first night, we were told only the manager could approve it. When we spoke to the manager on Dec 27, she refused any compensation and told us to “go ask the booking platform.” This was extremely unprofessional and felt like she was simply trying to pass the responsibility to Booking.com instead of resolving an issue that happened on their own property. 3) Major security incident — our room door was left unlocked On Dec 28, we double-checked that the door was locked before leaving to ski. When we returned at night, we found the door unlocked. As two young women traveling alone, this was terrifying. We reported this immediately to the front desk. They said there were no cameras, and although they mentioned someone would check the lock, nothing was done. 4) No investigation, no explanation, no apology On Dec 29, the manager still did not investigate, contact housekeeping, or provide any explanation or apology. She promised to reply to our email to the booking platform as confirmation, but she never did. 5) A $50 gift card is not a resolution After paying over $1,300 for 5 nights, the manager offered only a $50 gift card at checkout. This is not acceptable given the leak, safety risk, and lack of response. This place needs serious improvement in management, guest safety, and customer service. I would not recommend staying here.

Sylvia Chen

2 months ago

Each unit is very small and old. The dining tank is right in front of the fireplace. Kitchen ware is very limited. It was pretty difficult to cook anything more elaborate than a one pot meal. The sofa bed was broken. Most importantly, internet is very weak. We could not watch anything streaming from the TV with 1-min lags every 2 mins of play and a failure every 20 minutes. I could not use my laptop to do any work and had to go to the lobby. Washer and dryers are not in unit. Each floor has 2 washers and dryers to share. Mattress were uncomfortable. The shuttle service was good and I didn’t have to wait long. The hot tub is hot but lacks jets. There are no ski lockers. Keeping 4 sets of skis in an already small unit made it even worse. Furniture is worn.

Janet Crain

2 months ago

It was very convenient to where my meetings were. They have free laundry and a nice appetizer greeting on Tues night. The rooms are outdated. They have a nice kitchen with refrigerator,oven, microwave and toaster. Very close to 711.

German Moreno

4 months ago

Our one-bedroom unit was clean and comfortable, and having a full kitchen was a major plus for saving money on meals. The staff was friendly and helpful with check-in and local recommendations. everything was well-maintained and functional. If you’re looking for a great value, excellent location, and reliable mountain access without paying slopeside prices, this is a fantastic choice. The indoor pool and hot tub were perfect for unwinding after a day on the slopes.

David Bova

5 months ago

My wife and I stayed at the Park Regency over our few days visit to Park City. Unsure as to how we would like it after seeing a few unfavorable reviews at Trip Advisor, we were rather pleasantly surprised with our accommodations. My first and foremost concern is the cleanliness of any place we stay, and the unit we were in was very well kept and very clean. We were surprised at how nicely the unit was laid out as well, with a comfortable size living room/kitchen area, an adjacent outdoor balcony, a separate bathroom and a separate bedroom. Plenty of space for my wife and I for our several days stay. We were also surprised with the free use of a washer and dryer, which we were happy to have available to us while traveling on a 6 week road trip. The location is also in a nice area, with options for grocery stores and restaurants all located within walking distance. This place does looks a bit dated on the outside, in the elevator and along the hallways - and it is by no means a luxury hotel, so if that is your thing - look elsewhere. But if you are looking for nice clean comfortable accommodations, the price point for this place was very reasonable and of good value.