Holiday Inn Express & Suites Park City by IHG

Hal Halladay

3 months ago

My visit included no hot water and a blow dryer that didn't work. So, I took a cold shower and did my best before my meeting where I was the presenter. I called the front on both and was told the boiler quit. They never sent up a new blow dryer. What is most frustrating is I didn't hear much concern or apology for either. You pay nearly $200 for the night and you think you might get some empathy when a major deliverable for a room (hot shower) isn't available. Nothing offered to compensate for their fail and I didn't have the time or energy to argue before my presentation.

Efrain Guerrero

3 months ago

It was clean, comfortable and they had complementary breakfast Service was very welcoming from most people we encountered Also we arrived at night on the 20th and the guy in the checking desk was super nice and very helpful giving us guidance and advice of the area because we mentioned we were from out of town and we had no clue where we were Please Thank him again for me Definitely would use it again if I need to or if I swing by the city Thank you

Jessica Reyes

3 months ago

We stayed at this hotel from December 23–26 for a family Christmas vacation. The location was great, and the rooms were clean and comfortable, which we appreciated. Unfortunately, our experience was negatively affected by ongoing issues with inconsistent hot water during the first two days of our stay. We attempted to call the front desk multiple times, but no one answered, which forced us to go downstairs to speak to someone in person. When we arrived, we found the employee at the front desk sitting with his feet kicked up, which was surprising given that guest calls were going unanswered. We were told the water heating system needed to be restarted and that it would take about 30 minutes for the water to heat back up. In reality, it took nearly an hour, and the same issue happened again the following day. We were informed that the hotel would provide a 15% discount for the days affected by the hot water issue, but later discovered that no discount was ever applied, which was very disappointing especially considering the cost of staying during the holiday season. While the hotel does have positives such as cleanliness and a great location, the lack of hot water, difficulty reaching staff, and the unfulfilled promise of compensation took away from what should have been an enjoyable family vacation.

Happening Now

4 months ago

💻 Bad Internet for a 4-Week Stay: Holiday Inn Express in Park City, UT I stayed at the Holiday Inn Express in Park City for an extended period—four weeks—and the single most frustrating and debilitating issue was the terrible internet service. For a short stay, bad Wi-Fi is an inconvenience; for a long-term guest, it's a critical failure. The speed was consistently slow and unreliable. I constantly had trouble with: Video Conferencing: Frequent drops and freezing, making remote work nearly impossible. Streaming: Unable to reliably watch movies or shows without constant buffering. Basic Browsing: Even simple website loading was frustratingly slow at peak times. When you are committing to a full month at a hotel, reliable high-speed internet is an absolute necessity, especially in this day and age. This level of connectivity is unacceptable for a modern hotel brand. While other aspects of the stay may have been fine, the inability to work or relax properly due to the dismal internet truly ruined the experience. If you need to work remotely or rely on the internet for your stay, you must choose another hotel.

Gary Tetreault

8 months ago

5-star experience! I'm absolutely blown away by the Holiday Inn Express & Suites! The location is perfect for anyone traveling through Park City, whether you're hitting the slopes or just passing through. The rooms are spotless, the breakfast buffet is delicious, and the hotel's proximity to local amenities is unbeatable. With a brewery, restaurants, stores, supermarkets, and even a gas station all within walking distance, you'll never want to leave! Highly recommend this hotel to anyone looking for convenience, comfort, and cleanliness. Can't wait to stay here again!