Holiday Inn Express & Suites Park City by IHG

Parker

a month ago

The hotel is pretty nice but don’t expect to sleep past 7:30 as the cleaners begin to make their rounds and are VERY loud. The internet is very spotty and TV loses signal frequently. I went into the weekend excited about the location and how nice it appeared, but quickly had my mind changed.

Armand Fourie

2 months ago

I had a very frustrating and upsetting experience. I had personal items that were neatly stored next to my luggage in my room, they were not scattered or left behind in a way that could be mistaken for trash. Despite this, staff removed those items and threw them away. When I first raised the issue, I was told that I may have simply misplaced my belongings, which was not the case. I knew exactly where I had left them. After insisting, I ended up having to go to the back of the hotel and search through the trash myself to recover my items, which was both humiliating and unacceptable. To make matters worse, when I asked for compensation for what happened, I was told that I would need receipts as proof. However, any receipts I may have had were already thrown away along with my belongings. This requirement was never mentioned beforehand, and now I’m being denied compensation because I cannot provide something that was disposed of due to the hotel’s actions. Overall, this situation was handled very poorly. My belongings were wrongly discarded, I was initially not taken seriously, and I was left to dig through trash to try and fix the issue myself. The lack of accountability and refusal to reasonably resolve the situation has made this an extremely disappointing experience.

Hank Parker

3 months ago

This is the best Holiday Inn Express I have stayed in so far. Staff is nice and accommodating. The complete property is one of the cleanest hotels I've been in. Location is also a big plus as it is right off the freeway and is in a central location for Park City. Plenty of restaurants within walking distance and shopping if needed.

Megan Brown

3 months ago

Overall it was a great stay. Comfortable and clean. Could use some updates and the room had a strong cleaner or fragrant smell and the fan was kind of noisy but everything else was great. Staff was nice, check in/out essy and quick. Lots of free parking. Close to restaurants and walmart.

Jessica Reyes

6 months ago

We stayed at this hotel from December 23–26 for a family Christmas vacation. The location was great, and the rooms were clean and comfortable, which we appreciated. Unfortunately, our experience was negatively affected by ongoing issues with inconsistent hot water during the first two days of our stay. We attempted to call the front desk multiple times, but no one answered, which forced us to go downstairs to speak to someone in person. When we arrived, we found the employee at the front desk sitting with his feet kicked up, which was surprising given that guest calls were going unanswered. We were told the water heating system needed to be restarted and that it would take about 30 minutes for the water to heat back up. In reality, it took nearly an hour, and the same issue happened again the following day. We were informed that the hotel would provide a 15% discount for the days affected by the hot water issue, but later discovered that no discount was ever applied, which was very disappointing especially considering the cost of staying during the holiday season. While the hotel does have positives such as cleanliness and a great location, the lack of hot water, difficulty reaching staff, and the unfulfilled promise of compensation took away from what should have been an enjoyable family vacation.