Zermatt Utah Resort & Spa

Matt

3 weeks ago

Stayed the night here over the weekend and honestly really disappointed. Rooms doesn’t get below 75 degrees. We slept with the covers off. talked to the front desk told me to open my window. Showers pressure is a complete joke feels like someone put water on there hands and it’s flicking it at you. for a 4 star luxury resort they claim doesn’t feel super luxurious. Wasn’t able to use the pool or hot tub some kid had an accident. Don’t think anyone should spend money on a place like this do your self a favor stay at a Marriott in park city.

Gareth Gates

2 months ago

We have stayed there on and off over 18 years since we got married and spend our honeymoon there! We have stayed to celebrate Anniversaries, milestone birthdays, work promotions, and special holidays. It has been sad to watch a once beautiful hotel fall from its prime due to lack of maintenance, declining Customer Service, and overall downgrade of the uniqueness of the property! We stayed last October and were left extremely disappointed by the experience, I emailed the GM after that stay and received an email saying that they were doing massive maintenance work during the winter! Fast forward to this month, where we decided to give them the benefit of the doubt and try to make a reservation. After looking on the main website, and seeing a great deal for a local only stay, I try to book, after putting all my information I received an error and was told to call. Upon calling, I was advised that they do not Awnaw that special anymore. If they are lacking to update their rates in an expedient manner, they are providing false advertising, and I’m not being contrite and honest to their clients. As a professional in the hospitality field, this left a very bad taste in My mind to the point that I will not recommend a stay at the Zermatt resort and spa to anyone. it really is a shame that it has come down to this. You are better spending your money at Facilities that are kept maintained and offer. True customer service a little bit further away in Park city or canyons resort

John Campbell

3 months ago

Everything about this place was comfortable, relaxed and just a great experience! Matt, at the front desk, was super nice and efficient and he went above and beyond to make sure we were comfortable. The rooms were clean, quaint, and super quiet. The view is spectacular. The bar/restaurant went above and beyond to make sure we were satisfied. The bakery has absolutely amazing pastries and baked goods. Over all, the wife and I just wanted an escape from the city (we only live 45 minutes away) and this place was exactly what we wanted. We'll be back.

Thomas Williams

3 months ago

There for a weekend family getaway. Rooms were great, they have is two adjoining rooms, which was awesome. The bar on the property could use some training. I asked the bartender if they make a good old fashioned, no response, they just started making my drink. And no, it wasn't good. Everything and everyone else was great.

Colin Nielsen

6 months ago

This is a great spot! We rented a villa for our anniversary and it was mostly good. The villas were clean and had a little bit of updating. Pillows were the worst pillows I've ever used in my life!! But the bed itself wasn't bad at all. I was super disappointed that none of the TVs in our Villa were Smart TVs. So you had to watch regular cable TV, without a guide, which was a bummer cuz we wanted to watch our normal stuff. And we had no way of really seeing what was on other than kicking it old school and channel surfing. But also the bedroom TV was like a 25-in so it was a computer monitor lol. We also got a couple's massage and that was great! The gals who gave us a massage were wonderful and the massages were great. The rest of the spa and wellness center were kind of mid. It was definitely like clean and nice but it wasn't some crazy spa experience. And you are still paying crazy spa experience prices. One last thing that was annoying. I don't know what was going on but through one of the whole days, someone in one of the villas or if they have a big kitchen for the whole place in the villas area was cooking something. It was disgusting smelling. The whole place wreaked! Also parking sucked when the lot was full at the end of the night. Mainly because a bunch of the stalls had giant snow piles in them where they shovel everything to. Having said all that, it was for the most part. A good stay. It's a cool spot to be in, especially with snow. And a lot of things were a fun vibe