Zermatt Utah Resort & Spa

Justin Pettigrew

a month ago

Took my wife to celebrate her birthday and enjoy the local area. Can’t say enough about how cool the environment is and the staff were great, but our room was terrible. We hardly were able to get any sleep because our room never dropped below 80 degrees even after trying to adjust the thermostat, and open the window. The beds are terrible as well. I don’t think I’ve ever struggled as hard to get rest at a hotel as we did here. We tossed and turned all night long. Don’t know if we will be returning.

Kelsee Johnston

2 months ago

I have stayed here for years every summer. Each year it seems to go more down hill. The property itself is beautiful and set in a beautiful location but it needs some major updating and maintenance. The rooms are outdated and dingy. The halls in the main building smell awful. The pool area is also old, dated and dingy. We have had AC issues in our room the last two years we have come. The bakery has also gone down hill significantly. It’s used to be so nice to head down there for breakfast and Starbucks but now it’s no longer a Starbucks and tastes like dirt water. For two drinks and a pastry it was $25 and we ended up throwing most of it away. I don’t normally leave reviews but I am hoping the ownership makes some changes. We have to come here for a convention or I would not be returning. The staff was nice at the front desk and friendly so I will give them that.

Kristen Somerville

2 months ago

I’ve lived in the area for 50 years but this was my first visit to Zermatt. When I was younger everyone said Zermatt was amazing and I had the impression it was a five star resort so maybe it was just unmet expectations, but it was more of a very nice hotel or run down resort. The vibe was mountain chateau which was really beautiful and cool. The pool was nice but the hot tub in the outdoor area was cold. There were a lot of things that were obviously nice in the past but were just run down. Worn carpet, broken concrete, non-functioning fountains, ice machine didn’t work. On the other hand, the tennis courts, and outdoor game areas looked very well maintained. The staff was helpful and friendly. Everything seemed clean even though it was somewhat worn. I enjoyed the stay - I just can’t give it 4 or 5 stars when comparing it to some of the other resorts (Marriott for example)

Gareth Gates

4 months ago

We have stayed there on and off over 18 years since we got married and spend our honeymoon there! We have stayed to celebrate Anniversaries, milestone birthdays, work promotions, and special holidays. It has been sad to watch a once beautiful hotel fall from its prime due to lack of maintenance, declining Customer Service, and overall downgrade of the uniqueness of the property! We stayed last October and were left extremely disappointed by the experience, I emailed the GM after that stay and received an email saying that they were doing massive maintenance work during the winter! Fast forward to this month, where we decided to give them the benefit of the doubt and try to make a reservation. After looking on the main website, and seeing a great deal for a local only stay, I try to book, after putting all my information I received an error and was told to call. Upon calling, I was advised that they do not Awnaw that special anymore. If they are lacking to update their rates in an expedient manner, they are providing false advertising, and I’m not being contrite and honest to their clients. As a professional in the hospitality field, this left a very bad taste in My mind to the point that I will not recommend a stay at the Zermatt resort and spa to anyone. it really is a shame that it has come down to this. You are better spending your money at Facilities that are kept maintained and offer. True customer service a little bit further away in Park city or canyons resort

Thomas Williams

4 months ago

There for a weekend family getaway. Rooms were great, they have is two adjoining rooms, which was awesome. The bar on the property could use some training. I asked the bartender if they make a good old fashioned, no response, they just started making my drink. And no, it wasn't good. Everything and everyone else was great.