Grand Hyatt Deer Valley
Best of Park City — Community Rankings
Voted by verified Park City locals, seasonal residents & visitors.
What People Are Saying
People say this resort hotel offers spacious grand suites with mountain views, and a variety of amenities including hot tubs, a pool, and a game room. They also highlight the friendly and helpful staff, and the convenient ski-in/ski-out access. Some reviews mention there can be noisy construction.
Summarized from Google reviews
Details
Google Reviews
Dear Grand Hyatt Deer Valley Management Team, I am writing regarding our stay from February 24–28, during which my wife and I chose your property to celebrate our upcoming five-year wedding anniversary. As long-time Hyatt Globalists, we selected your hotel expecting a premium and thoughtful experience. Unfortunately, our stay was consistently disappointing and far below brand standards. There was no acknowledgment whatsoever of our anniversary beyond a standard welcome amenity. For a milestone celebration at a luxury property, this lack of recognition was disheartening. Some others did receive special treatment. Upon entering our room, we found clear cleanliness issues (visible toilet seat stains, unwashed coffee cups, dusty surfaces), which immediately undermined our confidence in the room’s sanitation. Subsequent service interactions — including a simple pillow request — were poorly coordinated and lacked follow-up. We were informed that the Globalist Lounge was unavailable for the first two days of our stay. During this time, staff provided inconsistent information about lounge breakfast hours. When we were finally able to access the lounge, the space and service quality were shockingly substandard — understaffed, unresponsive, and entirely inconsistent with what Globalists should expect at a Grand Hyatt property. As a wheelchair user, and with my wife injured during this trip, we specifically inquired about accessible shuttle options to minimize driving. Despite repeated assurances from front desk staff that they would follow up, we never received any information before checkout. The failure to follow through on accessibility-related requests is particularly concerning. Most troubling was our checkout experience. While attempting to raise these concerns, we were instead presented with two charges that were not ours and were asked to pay them. We were forced to produce receipts on the spot to prove the errors. This was both inappropriate and unacceptable. We paid premium rates expecting a refined, well-managed experience. Instead, we encountered repeated service failures, lack of accountability, and operational disorganization. This stay significantly detracted from what was meant to be an important anniversary celebration. I trust that management will review this matter seriously and provide a meaningful response, including clarification on how these issues will be addressed. We look forward to your prompt reply.
Amazing experience. Close to Jordanelle Reservoir and Deer Valley ski resort. Extremely clean and very modern. The rooms are spacious and comfortable. Amenities are excellent....Spa, Fitness room, outdoor pool with 3 hot tubs, 2 shops, 1 sit down and 1 quick grab restaurants. Shuttle services to the ski resort and Park City. Outdoor fire pits with plenty of seating. The food is excellent! Make sure you book the Hot Cocoa experience...soooo yummy! The only ding against them is the parking situation is currently valet only and is kinda frustrating with all of the current construction, but I'm sure they'll fix that as time goes on.
This hotel is absolutely amazing. We had hesitations about booking based on some of the previous reviews however it far surpassed our expectations! Yes, there is heavy construction around the hotel as the area is being redeveloped but it really doesn’t impact much of the stay- particularly if you request a room facing the reservoir. The hotel has so many awesome amenities- the pools and hot tubs are particularly lovely. The service was always friendly and knowledgeable. The food in the restaurant was outstanding for dinner and breakfast. For kids- the play rooms were really fun and they are very welcoming. The ski services and locker rooms are also fantastic. Honestly, I didn’t have low expectations when I came and was anticipating a subpar experience however I was really impressed with this hotel and would absolutely stay again!
This is our second visit here and things have only improved since last year. The proximity to the new east village ski area was great and you can easily access the more “open” part of Deer Valley from there! The staff was incredibly accommodating when I had to ask to switch rooms mid trip because of an illness with one of my children. We were so grateful and appreciative. Service like that is what will keep us coming back.
I can confidently say this hotel ranks within the top 10 among all the Hyatt properties I’ve stayed at. Even though it was extremely busy due to the Christmas season, the front desk staff checked us in with genuine kindness and professionalism. The entire property and facilities were exceptionally clean, well-organized, and thoughtfully maintained. The breakfast experience for Globalists was also excellent and well worth it. Thanks to the wonderful service and environment, my family and I were able to enjoy a relaxing and memorable holiday together. Highly recommended, and we truly appreciate the great hospitality.